na INLIS000000000016202 20210115102425 0010-0121000335 ta 210115 g 0 ind 978-979-731-054-X 658.81 658.81 FAN p Fandy Tjiptono Prinsip-Prinsip Total Quality Service / Fandy Tjiptono Yogyakarta : ANDI, 2003 xii, 176 hlm. ; 23 cm. MANAJEMEN PENJUALAN Biblio. : hlm.173-175 hlm. Cet.3 Perpusdakedirikota 010810(10402)/PU-KDR/HD/2006 010845(08977)/PU-KDR/HD/2004