00861     2200265   4500001002100000005001500021035002000036007000300056008004100059020002200100082000800122084001400130100001900144245016500163260004200328300003100370500005000401650001400451700002000465700002100485850002300506504002600529250001000555990003000565INLIS00000000001662320210210100555  a0010-0221000183ta210210                g          0 ind    a978-979-3323-03-9  a658  a658 FRA c0 aFrancis Buttle1 aCustomer Relationship Management (Concepsts and Tools) :bManajemen Hubungan Pelanggan /cFrancis Buttle ; alih bahasa Arief Subiyanto ; editor Setiyono Wahyudi  aMalang :bBayumedia Publishing,c2007  axxii, 432 hlm. ;c24,5 cm.  aJudul asli : Customer Relationship Management  aMANAJEMEN0 aArief Subiyanto0 aSetiyono Wahyudi  aPerpusdakedirikota  aBiblio. : hlm.430-431  bCet.1  a016918(030245)/PU-KDR/HD/