00733     2200229   4500001002100000005001500021035002500036008004100061020001500102082001000117084001600127100001100143245005000154250000900204260004300213300003100256650001000287850002300297520012100320990003100441990003100472INLIS00000000000086520250707093220  a0010-041500000000075250707                g          0 ind    a9793654279  a174.4  a174.4 KAS e  aKasmir1 aEtika Customer Service /c/ Kasmir, S.E., M.M  aEd.1  aJakarta :bRajaGrafindo Persada,c2008  axiv, 204 hlm. ;c; 20,5 cm 4aetika  aPerpusdakedirikota  aPada era sebelum 1980, faktor pelayanan pada nasabah atau pelanggan masih kurang mendapat perhatian dari perusahaan.  a1747(21108)/PU-KDR/HD/2009  a1323(21107)/PU-KDR/HD/2009