na INLIS000000000000865 20150408092811.0 9793654279 010-041500000000075 21 174.4 174.4 KAS e Kasmir , S.E., M.M 2005 Etika Customer Service / Kasmir, S.E., M.M Ed.1 Cet.3 Jakarta RajaGrafindo Persada 2008 xiv, 204 hlm. ; 20,5 cm etika Perpusdakedirikota 1747(21108)/PU-KDR/HD/2009